All our products are outsourced except for our pins and Ita Bags.
For pins that are currently in stock, we pack and send them every first and third Monday of the month. All pins will be packed and shipped within 4 weeks of ordering, if not, a refund will be issued.
For products on preorder status (eg. our Ita Bags), shipping and packaging estimates will be available on their product pages.
Some products are outsourced, so we have limited control over when some our products will be shipped. Products may not be shipped together. We will however followup on your products every 3 days after payment has gone through - your products will be shipped within 2 weeks of your order.
We ship our products via the Hong Kong Post Office.
*insert link to shipping calc here*
Within 36 hours of your order being sent, you will receive an email with your tracking number and a link to the HK Post Office Tracking website. If you have any issues with this, please contact us at email@example.com.
We will issue manual refunds if any specific product specifications are wrong (eg. price, weight, size) or has had issues during production - during which you will receive a refund only for that product.
Other alternatives are also available, including swapping for another product at the same price.
For any other issues or questions, please contact us at firstname.lastname@example.org !